Customers

Every day, some 250,000 people go to work in our properties. Our premises are also the workplaces where people grow and develop. At Castellum, we operate through a decentralized organization with a strong local presence in 14 cities around Sweden, in 6 cities in Finland as well as in Copenhagen. This means that we are genuinely close to our customers, at the same time as we possess breadth and excellence. All this is to tailor the offerings to our customers.

Castellum customers reflect the business world

Castellum has customers in several different industries, and we are represented in several different segments. In Finland, our customer base represents several different industries. Our largest customers are expert organizations in various fields, well-known listed and family companies, and public institutions. In Sweden, government agencies and institutions are one of our largest customer groups and provide a stable and secure income base in the form of longer rental periods.

Staying close to the customers — a success factor

Castellum’s organization, with a local presence through 20 business areas, provides close relationships to customers and short decision-making processes. Castellum employees work close to customers and markets, which means natural access to fresh information about customers’ current and future needs and operations. Customers can thereby be offered premises suited to their needs and benefit from optimal personal service and quick answers.

Castellum employees have a continuous dialogue with customers through personal meetings as well as customer magazines and the website.

Castellum also collaborates with municipalities and local networks — corporate associations, for example — to be an active urban developer that creates attractive work environments for customers.

Satisfied customers generate long-term customer relationships

Positive and long-term customer relations are of crucial importance for growth, and customer surveys are conducted regularly. To evaluate and follow up on our efforts, an external customer survey, the Satisfied Customer Index, is carried out annually. The survey indicates general customer opinion about Castellum as well as how well Castellum performs in the areas of service, business relationships, indoor premises, property condition, environmental questions, and information. The survey carried out in Sweden in 2020 included offices, retail, warehouses, and logistics and covered a majority of Castellum’s major customers in all regions in Sweden. The survey shows continued consistent high marks for Castellum, with a total index of 74 on a scale of 0 to 100. A significant portion of the customers surveyed, 7 out of 10, reply that they are willing to lease from Castellum again and gladly recommend Castellum as a landlord to others.
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